PRIVACY POLICY

OBJECTIVE, SCOPE AND APPLICABILITY

Luxicare is deeply committed to protecting your privacy. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and manage Personal Information (as defined below) on platforms under our control, including luxicare.pk and mobile sites/applications ("Platforms"). It applies to individuals who browse or access our Platforms, provide information on or through our Platforms, or whose information we collect in connection with our product offerings ("Products"). Hereafter, collectively referred to as "Customers," "you," "your." This Policy does not extend to Personal Information collected offline, websites not linked to this Policy, customers outside Pakistan, or third-party websites to which our Platforms may link.

By using our Platforms, providing the information described in this Policy, you consent to the collection and use of your disclosed information, as outlined in this Policy. We encourage you to read this Policy carefully to understand the collection, use, and disclosure of your information. If you are uncomfortable with any terms or policies in this Policy, you have the option to discontinue using our Platforms.

Moreover, you agree and consent to receive all communications related to our services at the mobile number you provide to Luxicare, even if your number is registered under the Pakistan Telecommunications Authority's ("PTA") DND/NCPR list. Despite your registration with the National Do Not Call Registry, you explicitly express your interest and provide informed consent to receive communications (including commercial communications) about our services. Such communications will not be construed as Unsolicited Commercial Communication under PTA Regulation 2(bw).

For the purpose of this Policy, "Personal Information" refers to information that can directly or indirectly identify you. It includes information submitted, collected, and maintained on our Platforms, excluding information freely available in the public domain or provided under relevant laws such as the Right to Information Act, 2005.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We communicate with you through various means and channels, including our Platforms, email, phone, or text messaging on your mobile phone. While email is our preferred means of communication, we respect your choices. We collect and receive Personal Information through the following methods:

When you submit your Personal Information on our Platform: We collect and store the Personal Information you provide on our Platform, such as during voluntary registration. Additionally, we collect and store your Personal Information from sponsored social media platforms, events, and more. For instance, you may submit your name, postal address, email address, and other information for product orders, newsletters, customer care, surveys, and other interactions. To safeguard your privacy, please avoid sharing information not specifically requested. You can choose not to provide certain information, but this may limit your use of our Platform or its features.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We limit our data collection to what's necessary for accurate service, order processing, and continuous product and service improvement. The categories of Personal Information we collect and process include:

  • Your name, email and postal addresses, phone number(s), and country.
  • Date of birth, language preference, and location.
  • Public data and publicly available information from the internet.
  • Names, addresses, and contact details of individuals to whom product shipments are made.
  • Information related to product interests, opinions, and individual preferences.
  • Financial information (e.g., bank account, credit card, debit card) for product purchase on our Platform.
  • Record of product interests and information from potential future affiliates.
  • Phone numbers used to contact our customer service.
  • Technical data about your device, system, application software, peripherals, and more, which is used for performance improvement, updates, and product support.

WHAT IS THE PURPOSE FOR WHICH PERSONAL INFORMATION IS COLLECTED?

We use your Personal Information to:

  • Verify your identity.
  • Fulfill product purchases and transactions.
  • Communicate with you regarding your account and Platform activities.
  • Sign up for newsletters, respond to surveys, and marketing communications.
  • Improve our service in response to your requests.
  • Respond to reviews, comments, and feedback.
  • Administer contests, promotions, surveys, and other site features.
  • Request product ratings and reviews.
  • Follow up on correspondence.
  • Allow you to log in with social media accounts and share activities on your social media pages.
  • Comply with legal obligations, policies, and procedures.
  • Gain insights into your shopping preferences.
  • Conduct marketing and performance research.
  • Send order updates and offers through email, SMS, and social media.
  • Analyze trends, track web page movements, and understand shopping cart behavior.
  • Identify store locations with our products closest to you.
  • Prevent, detect, investigate, and respond to crimes and illegal activities.
  • Establish, exercise, or defend legal rights.
  • Comply with applicable laws, regulations, and governmental requests.

HOW WE STORE YOUR PERSONAL INFORMATION

We may store Personal Information on secure on-site servers or other internal technology. Additionally, third parties, with whom Luxicare has contracts supporting our operations, may store your Personal Information, utilizing cloud services or other technology.

COOKIE USAGE

We may track your preferences and activities on our Platform using cookies, which are small data files transferred to your computer's